How Alerts and Waiting Lists Revolutionize Booking Management
One of the biggest frustrations for a sports manager is last-minute cancellations that leave courts empty and generate losses. And for customers? The inability to book a court that always seems to be occupied. Cluby solves both problems with an innovative feature: an automatic alert and waiting list system.
The Problem: Cancellations and Occupied Courts
When a customer cancels, club staff must notice, free up the time slot and, hopefully, contact someone who might be interested. It's a manual, slow, and inefficient process. On the other hand, athletes who can't find a slot simply go to another club or give up.
Cluby's Solution: An Intelligent and Automatic System
Cluby transforms this process into an opportunity:
- Instant Notification to Administrator: As soon as a cancellation occurs, the club administrator receives a notification. This allows them to stay aware of availability in real-time without having to constantly check the calendar.
- Queue System for Athletes: If a user tries to book a court that's already occupied, Cluby offers them the option to join a waiting list. They no longer have to keep calling or refreshing the page.
- Automatic Assignment: When the court becomes available, the system automatically notifies the first user in the queue, who can confirm the booking with a single click. If they don't do so within a certain time, the next person is notified, and so on.
Benefits for Everyone
- For the Club:
- Maximizes occupancy: Empty courts due to cancellations fill themselves.
- Increases revenue: Fewer lost hours equals more billing.
- Reduces workload: The system works for you, freeing staff from repetitive tasks.
- For Athletes:
- Improves experience: It's a fair and transparent way to access the most demanded time slots.
- Saves time: They don't have to keep checking the phone or website.
- Increases satisfaction: A customer who gets to play is a happy and loyal customer.
With this functionality, Cluby not only optimizes management but creates an ecosystem where both the club and its customers win.